192 lines
9.1 KiB
Twig
Executable file
192 lines
9.1 KiB
Twig
Executable file
{% extends "base.twig" %}
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{% block contenu %}
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<main
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class="page-modele-simple"
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id="page-cgv"
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>
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<div class="contenu">
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<header class="contenu__en-tete">
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<h2>Terms & Conditions</h2>
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</header>
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<div class="contenu__textuel">
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<section class="contenu__textuel__section">
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<header class="contenu__textuel__section__en-tete">
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<h3>Production & Delivery Time</h3>
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</header>
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<p>
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Each piece, made in sterling silver and 18k gold plated silver, is made to order. As soon as we receive your
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order, depending on its complexity, production in our workshop will take between 2 to 7 working days. It
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will then be send to you, at the latest, within 14 days of your order.
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</p>
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<p>
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The products are delivered by Mondial Relay or UPS. Products are delivered in France, Europe, and any
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country included by those two delivery companies.</p>
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<p>
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The details of delivery costs and times are specified in during the payment process. The delivery times are
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mentioned for information only. When the order is sent, the customers will receive an e-mail from the
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carrier allowing them to track their package.
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</p>
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<p>
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Haiku Atelier cannot be held responsible for delays in delivery due to errors or disruptions attributable to
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carriers (including in the event of a total or partial strike in particular of the postal services and means
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of transport and/or communications).
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</p>
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</section>
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<section class="contenu__textuel__section">
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<header class="contenu__textuel__section__en-tete">
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<h3>Returns & Exchange</h3>
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</header>
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<p>
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If for any reason you are not satisfied with your purchase, we will refund or exchange it within 14 days of
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receipt. If more than 30 days have past since your purchase, unfortunately, we cannot offer a refund or an
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exchange.
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</p>
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<p>
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To be eligible for a return or an exchange, your item must be in the same condition as received, unworn and
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unused, in its original packaging. You will also need the receipt or proof of purchase.
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</p>
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<p>
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To start a return you can contact us at <a
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class="lien-lien"
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href="mailto:haiku.atelier@gmail.com"
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>haiku.atelier@gmail.com</a>. Please note that returns and exchange will need to be send back our workshop
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in Brussels.
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</p>
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<p>
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Products returned without prior notification and original packaging will not be accepted.
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</p>
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<p>
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The site does not provide any return labels. Return costs are the responsibility of the customer. Taxes or
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duties on international deliveries are non-refundable. Haiku Atelier undertakes to reimburse the price of
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the product and the initial shipping costs, upon receipt of the product.
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</p>
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<p>
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Once the returned product has been quality checked and approved, the refund will be made via the original
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method of payment used for the returned order and a confirmation email will be sent to the customer. Haiku
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Atelier is not responsible for items purchased from other retailers.
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</p>
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</section>
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<section class="contenu__textuel__section">
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<header class="contenu__textuel__section__en-tete">
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<h3>Damages & Issues</h3>
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</header>
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<p>
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Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if
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you received the wrong item. Make written observations at the latest within three (3) days following the
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delivery, to Haiku Atelier, by sending a photograph of the product. Unfortunately we cannot accept returns
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on sale items and gift cards.
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</p>
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<p>
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Haiku Atelier jewelry are guarantee for a year. If your piece unexpectedly broke or loses its gold color
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within a year, you can send it back to us and we will repair it for free, you will just have to organize
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your own shipping label (our workshop is located in Brussels).<br> We still provide after sale services past
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the guarantee year, the price of those services will be determined depending on each case.
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</p>
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</section>
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<section class="contenu__textuel__section">
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<header class="contenu__textuel__section__en-tete">
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<h3>Terms Of Service</h3>
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</header>
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<p>
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This website is operated by Manon Designere - créatrice de bijoux, whose registered office is located at 45
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rue de Franceville, 93220 Gagny, France. These general terms and conditions of use and sale (the "GTCU")
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govern the use of the site by any user wishing to access the site and make a purchase on the site (the
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"User" or the "Customer").
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</p>
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<p>
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By accessing the site, the user acknowledges having read and fully and unreservedly accepts the GTCU. Haiku
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Atelier reserves the right to modify the GTCU at any time. The change will take effect immediately upon
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posting the GTCU.
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</p>
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<p>
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The products governed by these GTCUs are those which appear on the site (the “Products”). The products are
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offered for sale within the limits of available stocks. The site does not guarantee that the products will
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be in stock. The site reserves the right to remove a product at any time for any reason.
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</p>
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<p>
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The colors, features, specifications, and details of the products are described and presented with the
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greatest possible accuracy. However, the site does not warrant that the colors, features, specifications,
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and details of the products will be accurate, complete, reliable, current, or free from other errors, and
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users' digital display may not accurately reflect the actual colors and details of the products.
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</p>
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<p>
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The prices of the products are indicated in Euros all taxes included, including the applicable French VAT
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(20%). The prices of the products are exclusive of delivery costs (shipping, packaging, and making up the
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package according to the applicable amounts). The amount of the delivery costs will be specified before the
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validation of the order. The prices of the products may be modified at any time. However, a price cannot be
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modified once the purchase order has been validated.
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</p>
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<p>
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The site uses the 3D Secure payment system to prevent fraud.<br>
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Customers can pay for their purchase order:
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</p>
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<ul>
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<li>by credit card (via Stripe): Visa, Mastercard, etc.</li>
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{# <li>with a PayPal account.</li> #}
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</ul>
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<p>
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Haiku Atelier will not be held responsible for the failure to deliver a package due to an incorrect or
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incomplete delivery address. Once the undelivered products have been collected by Haiku Atelier, a new
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delivery will be possible and incur a reshipping fee invoiced to the customer.
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</p>
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<p>
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International deliveries are subject to import charges, duties, taxes, or fees of the destination country.
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These funds are set by the government of that country, in accordance with import/export regulations, and
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billed by the courier. Haiku Atelier is not responsible for these duties, taxes, or other charges.<br> If a
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package is returned because a customer has refused to pay any import taxes or customs duties owed, the
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package refund will not include shipping and return costs.
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</p>
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<p>
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Haiku Atelier is the exclusive owner of all intellectual property rights or holds the rights of use relating
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to both the structure and the content of the site. The GTCU are subject to French law, regardless of the
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country of residence of the user and the place of placing the purchase order.<br>In the absence of an
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amicable agreement, any dispute will be submitted to the competent French courts.
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</p>
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</section>
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<section class="contenu__textuel__section">
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<header class="contenu__textuel__section__en-tete">
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<h3>Contact Information</h3>
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</header>
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<p>
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<strong>Contact:</strong><br>
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For inquiries and customer service, please refer to <a
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class="lien-lien"
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href="/contact"
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>our Contact page</a>.
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</p>
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<p>
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<strong>Credits:</strong><br>
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Webdesign by Manon Designere.<br>
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Development by Gauthier Colin--Haag.
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</p>
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</section>
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</div>
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</div>
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</main>
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{% endblock contenu %}
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